My profession is in customer service with large corporate clients for an international financial services company. Recently, a challenging situation appeared which put me in an uncomfortable spot.
A large public company acquired my client which shifted my role to provide consultation on various aspects of the purchase transaction including terminating functions and projects that were not part of the acquisition, in accordance with federal law. Several of my client’s employees were suddenly and immediately released by the new owner, and the remaining employees, including my contact, found themselves unsure of their own futures as a result. There seemed to be no communication from the new company’s management also which added to the confusion and anxiety.
The acquiring company is also a client of my employer, and their consultant is a colleague of mine who invited me to join a call with her and her client the next day. Knowing this, my anxious contact asked me to use this connection to communicate her frustrations on her behalf to her brand new employer. This was completely outside of my role, not to mention my comfort zone! But I knew that if this unhealthy atmosphere continued, I would not be able to work with my contact to complete the required legal work.
So I was to tell my contact’s new boss on the next day’s call that her new employee was not happy with the way things were going and was not moving ahead with agreed tasks. I shared this with my colleague who encouraged me to approach the topic in a specific way so as not to upset her client but also to leave her out of the conversation. Oh my goodness!
Wanting to help my contact, but not wanting to overstep my bounds, take advantage of my colleague or compromise her relationship with her client, I turned to God for guidance. I was immediately comforted with the simple truth that God is Mind, one universal and all-encompassing Mind, as taught by Mary Baker Eddy. One divine, infinite Mind cannot result in many little human minds with competing interests! The Bible says in Romans that “all things work together for good to them that love God, to them who are the called according to his purpose.” I knew that everyone involved wanted to do the right thing, and were individually being guided by the One Mind, One God, governing his one creation, toward one common good result. This must mean that all people involved were able to set aside their personal agendas and anxieties and work together for His good purpose! I resolved to humbly listen for the right words at the right time and leave all in God’s hands.
On the call the next day, my colleague unexpectedly and deftly handled the entire conversation, relieving me of the need to step in and speak at all. And, as if that wasn’t enough, when I spoke to my client following the call to report the good result, I found her in a completely different and calm state of mind. She had taken steps on her own to acquire needed resources and was fully prepared to move ahead with me toward our goal before I ever had a chance to share my own good news. A complete change of attitude!
God is indeed governing all things all the time!